Contact Support

Need help with HVAC Lead Finder?

Use this page to request installation help, report an issue, ask a pre-sale question, or get help with API keys, lead searches, AI analysis, imports, exports, or WooCommerce access.

Send a support request

Use the form below for the fastest response. Include the version you are using, your app URL or WordPress site URL, and a screenshot of the issue if possible.

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Name
Security reminder: Do not paste API keys, database passwords, WordPress admin passwords, cPanel passwords, or payment details into this form.
Installation help

Standalone app setup

Contact us if you need help with hosting upload, database creation, SQL import, config.php, file permissions, Super Admin login, or company/user setup.

WordPress help

Plugin setup

Contact us if you need help installing the plugin ZIP, activating the plugin, finding the HVAC Leads menu, adding settings, or testing the Anthropic connection.

API help

Google + AI keys

Contact us if Google Places returns REQUEST_DENIED, AI analysis fails, property APIs return no data, or a key appears to save but does not work.

Helpful details to include

  • Your order email address.
  • The website or app URL.
  • Which version you installed: standalone app or WordPress plugin.
  • Your PHP version and hosting provider.
  • The exact page where the issue happens.
  • A screenshot or copied error message.
  • Whether the issue involves Google Places, Anthropic, ATTOM, Regrid, import, export, or login.

Expected response time

Support requests are typically reviewed in the order received. Clear screenshots, URLs, and exact error messages help reduce back-and-forth and speed up resolution.

1
Install issueSend app/plugin version, URL, and error screenshot.
2
API issueTell us which API is failing and what message appears.
3
Lead issueSend search city, state, lead type, and campaign details.